Last updated: October 22, 2019
Alientech USA ("us", "we", or "our") operates www.alientech-usa.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Alientech USA collects information in the following ways:
- Personal information you provide;
- Non-personal data collected through the use of our products and services by the user.
Information Collection And Use
Here are some examples of the types of personal information Alientech USA may collect, when we may collect it and how we may use it:
When we collect personal information:
- When you create and Alientech USA or Alientech account.
- When you purchase a product or service.
- When you register our product.
- When you purchase a product or service online.
- When you contact us online.
The provision of personal data when purchasing a product or service offered by Alientech USA is essential for the establishment of a new contract or the continuation of an existing one.
The failure to provide personal data may result, in some cases, in the inability to fulfill your requests.
Personal information we may collect:
- Mailing address
- Billing address
- Telephone number
- Email address
- Credit Card information
How we may use your personal information:
- Management of commercial relationships, to provide you with information and services.
- Management of the technical support service, for the fulfillment of the requests submitted.
- For administrative and accounting.
How your personal information is treated:
- Using electronic means.
- On paper.
Protection of Personal Information
For the storage of your personal information, we use computer systems with limited access housed in our facilities using physical security measures.
For the safeguard and protection of personal data, Alientech USA takes security measures and organizational procedures to ensure the confidentiality of the person to whom the information relates and prevent data loss, misuse, improper use by third parties or accessibility of this data to unauthorized personnel.
Last updated: January 29, 2020
These Terms and Conditions ("Terms") apply to the Alientech USA website located at https://www.alientech-usa.com.
For the purposes of these Terms, a user is the person who uses the services offered on this Site.
Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site.
Alientech USA reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms, at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of the Site following posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms, Alientech USA grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
There are no returns accepted on USED electronic goods (KESS, KTAG, Powergate, ECM Titanium). USED electronic goods are defined as tools that have been registered in the ALIENTECH database.
For goods that are eligible for return, you have 30 days from the date of receipt to request a return. An RMA is required. For your protection, we recommend you return your goods using a carrier with tracking. All risks associated with transport are the responsibility of the customer.
All items will be inspected by Alientech USA prior to authorization of a refund. Authorized returns will be assessed a restocking fee of a minimum of 10%. Authorized refunds will be processed within 30 days of receipt of returned goods. All refunds will be processed back to the original form of payment. No exceptions.
No shipping charges are refunded.
When you purchase the SLAVE version of our KESS or KTAG, it will require that the tool be “linked” to an existing MASTER of that same model. Alientech USA is not responsible for the relationship, or any disputes that may arise between the MASTER and the SLAVE tool account holders. All correspondence should be directed between the two parties. Upon the request to “release/move/upgrade” a SLAVE hardware, Alientech will require the written release from the linked Master tool. This must be provided to Alientech in written correspondence. Only upon the written authorization from the MASTER hardware account will the Slave hardware be released/moved/upgraded.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, artwork and computer code, software or other materials (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Alientech, and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
This Site contains and references trademarks, patents, technologies, products, processes or other proprietary rights of Alientech and/or other parties. No license or right to or in any such trademarks, patents, technologies, products, processes and other proprietary rights of Alientech and/or other parties is granted to or conferred upon the user. Reproduction or storage of materials obtained from this Site is subject to international copyright laws. No material from the Site may be reproduced, distributed, posted, displayed, uploaded or transmitted. The use of any material from the Site on any other internet, intranet, web or other site or computer environment is prohibited without Alientech express prior written permission.
Alientech USA’s obligation, if any, with regards to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.
Alientech USA may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and Alientech USA makes no commitment to update the materials on the Site with respect to such products and services.
All orders paid using PayPal must ship to the confirmed address in PayPal. No exceptions.
Certain features or services offered on or through the Site may require you to open an account. You acknowledge that Alientech USA will not know the password that you use to access the Site.
You agree to maintain and carefully guard the access credentials Alientech USA may assign you for the use of the Site and its services. You also agree not to share, distribute, or otherwise lease to third parties, even temporarily, these credentials.
You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify Alientech USA immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Alientech USA or any other user of or visitor to the Site due to someone else using your Alientech USA ID, password or account as a result of your failing to keep your account information secure and confidential.
You may not use anyone else’s Alientech USA ID, password or account at any time. Alientech USA cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
When registering an account, or in the case of rectification or modification of your personal data, you agree to provide accurate and truthful information which is strictly necessary to the use of our services.
ALIENTECH USA DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR - FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. ALIENTECH CANNOT ENSURE THAT ANY DOCUMENTS, SOFTWARE OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. ALIENTECH USA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALIENTECH USA DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND / OR ANY ALIENTECH USA SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST ALIENTECH USA FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
If you have any questions about these Terms, please contact us.